Shipping Policy

At PeptidePlus.my, we are committed to delivering your orders quickly, safely, and discreetly. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and related terms.

1. Order Processing

• Orders Are Processed Within 1–2 Business Days After Payment Confirmation
• Orders Placed On Weekends Or Public Holidays Will Be Processed On The Next Business Day
• Processing Times May Be Extended During Promotional Periods Or High-Volume Sales Events

Customers will receive an order confirmation once payment has been successfully received.

2. Shipping Coverage

We currently ship to:

• Peninsular Malaysia
• Sabah
• Sarawak

For international shipping enquiries, please contact our support team before placing an order.

3. Estimated Delivery Time

• Peninsular Malaysia: 1–3 Business Days
• Sabah & Sarawak: 3–7 Business Days

Delivery timelines are estimates and may vary depending on courier performance, destination accessibility, weather conditions, and public holidays.

4. Shipping Fees

Shipping charges are calculated during checkout based on:

• Delivery Location
• Parcel Weight And Dimensions
• Selected Shipping Method

Applicable shipping fees will be displayed before payment is completed.

5. Order Tracking

Once your order has been shipped, tracking information will be provided via email, WhatsApp, or other available communication channels.

• Tracking Number Will Be Provided Once Available
• Customers May Track Their Parcel Through The Courier Website
• Please Allow Up To 48 Hours For Tracking Information To Update

6. Discreet Packaging

To protect customer privacy, all orders are shipped in discreet packaging.

• No Sensitive Product Information Will Be Displayed On The Exterior Packaging
• Only Necessary Shipping Information Will Appear On Courier Labels
• Packaging Is Designed To Protect Product Integrity During Transit

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

PeptidePlus.my shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from:

• Incorrect Shipping Address
• Incomplete Recipient Information
• Incorrect Contact Details
• Failure To Receive Delivery Attempts

8. Lost, Delayed, Or Undelivered Shipments

While we strive to ensure timely delivery, shipping delays may occur due to factors outside our control.

• Courier Service Disruptions
• Weather Conditions
• Public Holidays
• Customs Or Regulatory Inspections
• Natural Disasters Or Unexpected Events

If a parcel is confirmed lost by the courier, we will work with the courier service to investigate and determine an appropriate resolution.

9. Failed Delivery Attempts

If a delivery attempt is unsuccessful:

• The Courier May Attempt Redelivery
• The Parcel May Be Held At A Collection Point
• Additional Shipping Charges May Apply For Reshipment Requests

10. Damaged Parcels

If your order arrives damaged, please contact us within 48 Hours of delivery.

Required Information

• Your Order Number
• Photographs Of The Parcel
• Photographs Of The Product
• Description Of The Damage

Claims submitted after 48 hours may not be eligible for review.

11. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

PeptidePlus.my
Email: support@peptideplus.my
Website: https://peptideplus.my

Please include your order number in all correspondence for faster assistance.

12. Policy Updates

PeptidePlus.my reserves the right to modify, update, or replace this Shipping Policy at any time without prior notice.

Any changes will be posted on this page and will take effect immediately upon publication.

By placing an order on PeptidePlus.my, you acknowledge that you have read, understood, and agreed to this Shipping Policy.