Refund Policy
Refund Policy
Last Updated: June 2026
At PeptidePlus.my, customer satisfaction is important to us. Due to the nature of our products and for health, hygiene, and safety reasons, all purchases are subject to the following Refund Policy.
1. No Refunds for Opened or Used Products
For safety, hygiene, and quality assurance reasons, we do not accept returns, exchanges, or refunds for any product that has been:
Opened
Used
Damaged after delivery
Altered or tampered with
Stored improperly after delivery
All sales are considered final once a product has been opened.
2. Damaged, Defective, or Incorrect Products
If you receive:
A damaged product
A defective product
An incorrect product
A missing item from your order
Please contact us within 48 hours of receiving your order.
To help us investigate and resolve the issue, please provide:
Your order number
Clear photographs of the product
Photographs of the packaging
A brief description of the issue
Upon verification, PeptidePlus.my may, at its sole discretion, provide:
A replacement product
Store credit
A refund
Claims submitted after 48 hours of delivery may not be eligible for review.
3. Order Cancellation
Orders may only be cancelled before they have been processed and shipped.
Once an order has been packed, processed, or handed over to the courier, cancellation requests cannot be accepted.
4. Lost, Delayed, or Undelivered Shipments
While we strive to ensure timely delivery, PeptidePlus.my is not responsible for shipping delays caused by:
Courier service disruptions
Weather conditions
Customs inspections
Public holidays
Incorrect shipping information provided by the customer
If a shipment is confirmed as lost by the courier, we will work with the courier service to investigate and determine an appropriate resolution.
5. Change of Mind
We do not offer refunds, returns, or exchanges for:
Change of mind
Ordering the wrong product
Ordering the wrong quantity
Failure to read product descriptions before purchasing
Customers are encouraged to review all product information carefully before placing an order.
6. Refund Processing
If a refund request is approved:
Refunds will be issued to the original payment method used for the purchase.
Processing times may vary depending on your financial institution.
Approved refunds typically take between 7 to 14 business days to appear in your account.
Shipping charges are non-refundable unless the error was caused by PeptidePlus.my.
7. Non-Returnable Items
The following items are non-returnable and non-refundable:
Opened products
Used products
Promotional or discounted products
Clearance items
Gift cards
Products specifically marked as non-refundable
8. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
PeptidePlus.my
Email: support@peptideplus.my
Website: https://peptideplus.my
Please include your order number in all correspondence for faster assistance.
9. Policy Updates
PeptidePlus.my reserves the right to modify, update, or replace this Refund Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.
By placing an order on PeptidePlus.my, you acknowledge that you have read, understood, and agreed to this Refund Policy.
